Returns & Exchanges
Not in love with your purchase? No worries! We're here to help.
Our Return Policy
We want you to love every piece from The Fantasy Room. If you're not completely satisfied, we accept returns & exchanges within 30 days of delivery. Items must be unworn, unwashed, and in original condition.
Eligible for Return
- Items in original packaging
- Unworn & unwashed lingerie
- Within 30 days of delivery
- Proof of purchase required
Non-Returnable
- Worn or washed lingerie
- Sale items & gift cards
- Final sale items
- Items without tags
Easy Exchanges
Need a different size or style? Exchange your item for another, hassle-free!
Popular exchange reasons:
How to Initiate a Return
Follow these simple steps to return or exchange your item.
Step 1: Submit a Request
Go to our Returns Portal and enter your order details to start your return request. You'll need your order number and email address.
Start a ReturnStep 2: Pack Your Item
Place your item in the original packaging with all tags attached. Ensure it is in unworn condition and securely packed to prevent damage during transit.
Step 3: Ship it Back
Use the provided return label to send your package back to us. A small return shipping fee of $5.99 will be deducted from your refund unless the item was defective.
Step 4: Get Your Refund/Exchange
Once we receive your item, we'll process your refund or exchange within 5-7 business days. You'll receive an email confirmation when your return is processed.
Frequently Asked Questions
Common questions about our return and exchange process.
Important Notes
Processing Time
Allow 5-7 business days for return processing. Refunds will be issued to the original payment method.
Exchanges
For exchanges, if your desired item is out of stock, you will receive store credit instead.
Damaged Items
If your item arrived damaged or defective, contact us within 7 days of delivery for a free replacement.
Need Help?
If you have any questions about returns, our team is here to assist you! We're available 24/7 to help with your return or exchange process.
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